Catholic Relief Services (CRS) is an NGO that provides assistance to poor and vulnerable people in nearly 100 countries. To provide these services, CRS employs more than 4,000 people in 150 offices around the world. Collecting feedback in a bottom-up, participatory way from such a large and diverse group is a huge challenge.
As part of an organizational development project, CRS used All Our Ideas to ask their employees what makes an excellent worker, more specifically, “Which phrase better describes an EXEMPLARY CRS staff member (any CRS staff member, anywhere)?”. To answer this question Stephen Moles from CRS launched three idea marketplaces—in English, French, and Spanish—that collected more than 20,000 votes and 100 new ideas from all over the organization. The results from the idea marketplaces were then refined and combined through a series of participatory focus groups. CRS has now completed the process, and here are the four key competencies that will be used to guide recruitment and career development globally:
- Serves with Integrity: Manifests CRS mission, values, and guiding principles to help improve the lives of the poor, vulnerable, and voiceless.
- Models Stewardship: Makes responsible and efficient use of time, talent, money, assets, and natural resources to achieve plans and goals.
- Develops Constructive Relationships: Builds and maintains mutually beneficial relationships through solidarity.
- Promotes Learning: Builds the capacity of self, staff and partners to continue learning and innovating to better fulfill our mission.
Even cooler than this list, I think, was the process used to create it.